Privacy Policy

1. Information We Collect

We collect the following types of information to provide our platform services:

Personal Information

• Full name and contact information
• Phone number and email address
• Government-issued ID for verification
• Profile photo
• Emergency contact information

Location Data

• Real-time location during rides
• Pickup and drop-off locations
• GPS data for safety and tracking purposes

Financial Information

• Digital wallet balance (if used)
• Transaction history
• Payment preferences

2. How We Use Your Information

Platform Operations

• Profile verification and account security
• Matching drivers with riders
• Facilitating safe ride experiences
• Processing wallet transactions

Safety Features

• Real-time ride tracking
• Emergency SOS functionality
• Background verification checks
• Incident reporting and investigation

3. Information Sharing

We NEVER sell your personal data. We only share information in the following limited circumstances:

With Other Users

• Name and photo for ride matching
• Vehicle information (for drivers)
• Real-time location during active rides
• Ratings and reviews

With Service Providers

• Identity verification services
• Payment processing (if applicable)
• Cloud storage and hosting providers
• Analytics and app performance services

Legal Requirements

• When required by Moroccan law
• In response to valid legal requests
• To protect safety and prevent harm

4. Your Rights

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Restriction: Limit how we process your information
• Portability: Receive your data in a machine-readable format

To exercise these rights, contact us at customersupport@lallagoapp.com

5. Data Security

• Encrypted data storage and transmission
• Secure authentication and access controls
• Regular security audits and updates
• Verified user profiles to prevent fraud
• 24/7 monitoring for suspicious activity

6. Safety Features

• SOS Emergency Button: Instantly shares location with emergency contacts (feature implemented at next update of app)
• Real-time Tracking: Allows trusted contacts to monitor your ride
• Driver Verification: Background checks and document verification
• Community Ratings: User feedback system for safety assurance

7. Data Retention

• Active accounts: Data retained while account is active
• Inactive accounts: Data deleted after 2 years of inactivity
• Safety records: Emergency incidents may be retained for legal compliance
• Financial records: Transaction data retained for tax and audit purposes

8. Children's Privacy

LallaGo. is intended for users 18 years and older. We do not knowingly collect information from children under 18. If we discover we have collected information from a child, we will delete it immediately.

9. Changes to This Policy

We may update this privacy policy periodically. We will notify users of significant changes via email or in-app notification. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this privacy policy or your data, contact us:
Email: customersupport@lallagoapp.com
WhatsApp: +212 617999297
Subject: Privacy Policy Inquiry